Customer Service ( where customer is king )

It was a busy September month for RQLearning. This time, in the first week of September, we conducted a 3-day Customer Service programme for staff of University Kebangsaan Malaysia. It was held at a local hotel. Spirits were high and so also were the sessions which were well participated., It was a highly interactive session led by our Principal Consultant, Pn Zalina. So what, did the participants say at the end of the programme....yes , they had a very positive and enjoyable sessions and hope to implement some of their deliberations during the workshop at their workplace.

Turning Around Difficult People

Sometime in mid September, we conducted a workshop on Managing Difficult People with SunTyre. The 2 day workshop was facilitated by Pn Zalina Zainal Abidin. It was well received by the participants and the HR Department of SunTyre managed to document the workshop's outcome which will be useful in their training and development plan/agenda for the company. Most important, participants were exposed to a set of tools which will be useful to them and the company. Transfer of knowledge has taken place. A job well done.

Business Communication

Jusco
Originally uploaded by repin

Ever since 2004, another Principal Consultant of RQLearning, Puan Zalina Zainal Abidin has been invited by the Institute of Professional Development, Open University Malaysia to teach/facilitate the Business Communication module for the Certificate and Executive Diploma Programs in Retailing Management.. This is a special program exclusively designed for Jaya Jusco, a leading retailer in the country. The picture shows the students after the welcoming ceremony for the Executive Diploma program in the campus of OUM in February, 2007. True to its philosophy of giving its best, RQLearning has been able to supply the right expertise to OUM.

English Language Training

English Language Training
Originally uploaded by repin

Our Principal Consultant, Puan Khaty was invited in the month of June,2007 by a premier local university to facilitate their English language program targeted to the university's would be graduates. The aim of the program was to polish the students' English language communication skills and proficiency as well as to inject elements of competencies required at the work place. The program was also conducted by other consultants from NSTP and the rest. Feedback from students : they had learn a lot and most of all, they remember and able to practice their skills. They never had such fun in learning language before ! kudos to our Puan Khaty.