Customer Service ( where customer is king )

It was a busy September month for RQLearning. This time, in the first week of September, we conducted a 3-day Customer Service programme for staff of University Kebangsaan Malaysia. It was held at a local hotel. Spirits were high and so also were the sessions which were well participated., It was a highly interactive session led by our Principal Consultant, Pn Zalina. So what, did the participants say at the end of the programme....yes , they had a very positive and enjoyable sessions and hope to implement some of their deliberations during the workshop at their workplace.

Turning Around Difficult People

Sometime in mid September, we conducted a workshop on Managing Difficult People with SunTyre. The 2 day workshop was facilitated by Pn Zalina Zainal Abidin. It was well received by the participants and the HR Department of SunTyre managed to document the workshop's outcome which will be useful in their training and development plan/agenda for the company. Most important, participants were exposed to a set of tools which will be useful to them and the company. Transfer of knowledge has taken place. A job well done.